Sustainable Property Management

Call: 0845 643 0845

info@bamptonsmanagement.co.uk

Managing properties in London and across the South East

Privacy Policy

Bamptons is committed to respecting your privacy and protecting your personal data. This privacy notice informs you about the data processing practices carried out by Bamptons and also tells you about your privacy rights and how the law protects you.

If you have any requests concerning your personal information or any queries with regard to our practices, please contact our Data Protection Officer, Judith Russell, at the following address: Bamptons, Kent Innovation Centre, Millennium Way, CT10 2QQ. You can also reach us via email at info@bamptonsmanagement.co.uk or call us on 01843 609388.

The type of personal information we collect

Depending on how you interact with us, we may collect, use, store, and transfer the following kinds of personal data about you:

Identity Data: includes first name, last name, title, and date of birth.
Contact Data: includes address, email address, and telephone numbers.
Financial Data: if required we may collect your bank details.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

In order to undertake rent administration including the issuing of rent demands, collection of monies, and the practical management of properties and estates.
In order to undertake service charge administration including the issuing of service charge demands, collection of monies, and the practical management of properties and estates.

We also receive personal information indirectly, from the following sources in the following scenarios:

We collect the contact data for tenants of units that are within properties or estates managed by Bamptons which are usually supplied to us either by our clients, relevant landlords and/or their letting/managing agents.

We use the information that you have given us in order to:

Contact owners of units in properties managed by Bamptons with regard to the management of those properties.
Contact tenants of owners of units in properties managed by Bamptons with regard to the management of those properties.
Where we need to comply with a legal or regulatory obligation.
With solicitors if there are legal issues arising from these activities.
We may also share information with directors of client companies.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your data to those employees, agents, contractors and third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Sharing information

The information you provide to us will be treated as confidential and will be processed only by our employees.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@bamptonsmanagement.co.uk or writing to Bamptons, Kent Innovation Centre, Millennium Way, CT10 2QQ.

(b) We have a contractual obligation. Personal information is required to carry out our contractual duties.

(d) We have a legitimate interest. Personal information is required to manage properties for our clients.

How we store your personal information

Your information is securely stored.

We keep contact information for at least seven years. We will then dispose of your information by deleting it from our systems both electronically and physically.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@bamptonsmanagement.co.uk or by writing to Bamptons, Kent Innovation Centre, Millennium Way, Broadstairs CT10 2QQ if you wish to make a request.

Website

We are committed to privacy and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy on-line is an evolving area and this website will constantly evolve to meet these demands.

Cookies

Some of our web pages utilise "cookies". A "cookie" is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

Some cookies are necessary for the operation of our website, if you choose to block them some aspects of the site may not work for you. Non necessary cookies are only set when you have given your explicit consent to their use. Such cookies included those set by our statistics package Google Analytics.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@bamptonsmanagement.co.uk or by writing to Bamptons, Kent Innovation Centre, Millennium Way, Broadstairs CT10 2QQ.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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